Privacy Policy and Data Deletion Policy

Privacy Policy

Safaa Jassim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Alazal Platform (the "App"). Please read this Privacy Policy carefully.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect through the App includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily provide when you register with the App.
• Derivative Data: Information our servers automatically collect when you access the App, including learning progress, watched lectures, assessment scores, and other activity needed to provide the educational experience.
• Device Data: Device information, such as your mobile device ID, model, manufacturer, operating system, and general device details used to support app functionality and security.

2. Use of Your Information

Having accurate information helps us provide a smooth, efficient, and customized educational experience. Specifically, we may use information collected through the App to:

• Create and manage your account.
• Deliver adaptive learning content and filmed lectures.
• Monitor and analyze usage and trends to improve the App.
• Notify you about updates to the App and your educational progress.
• Resolve disputes, troubleshoot problems, and support platform security.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations, including:

• By Law or to Protect Rights: If we believe disclosure is necessary to respond to legal process, investigate or remedy potential violations of our policies, or protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, and customer support.

We do not sell your personal data to third parties.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure the information you provide, no security measure is perfect or impenetrable.

5. Children's Privacy

The App is designed for educational purposes. We do not knowingly solicit information from or market to children under the age of 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at alazalplatformdev@gmail.com.

Data Deletion Policy

Alazal Platform respects your right to manage your personal data. This policy explains how you can request deletion of your account and associated personal information.

1. How to Request Data Deletion

You can request deletion of your personal data using either method below.

1. In-App Deletion: Log in to your Alazal Platform account, go to Settings, then Account Management, select Delete Account, and follow the on-screen prompts to confirm your request.
2. Email Request: Send an email to alazalplatformdev@gmail.com with the subject line "Data Deletion Request". Please include the email address and phone number associated with your account so we can verify your identity.

2. What Happens When You Request Deletion?

After receiving and verifying your request, we will begin the deletion process:

• Your account will be permanently closed.
• Your personal data, including name, contact details, and learning progress, will be permanently deleted from active databases within 14 days.
• You will lose access to purchased courses, filmed lectures, and platform features associated with the deleted account.

3. Data Retention Exceptions

We may retain certain data for a longer period if required by law or for legitimate business purposes, such as resolving disputes, preventing fraud, and enforcing our terms of service. Retained data will be anonymized or isolated from further processing wherever possible.

4. Contact

For questions about your data or this deletion policy, please contact us at alazalplatformdev@gmail.com.